Not just Email SMS Spam Complain now Cell-phone users to file class action against providers !!

Representatives of telecommunications consumers say that a class action against telecommunication operators and content providers could be launched after a meeting to seek a solution to unauthorized transactions ended with nothing concrete.

David Tobing, a lawyer representing consumers, said he was unhappy with the results of the meeting that was facilitated by the Communication and Informations Ministry. “The operators responded only with promises that they would tighten their monitoring of their content provider partners.



They did not give us concrete solutions, such as exact measures to compensate our losses,” David told The Jakarta Post.

“The operators and providers should have calculated the average losses suffered by each consumer and made a firm commitment to compensate them,” he added.

David deemed the meeting useless and that it contributed nothing at all to consumers who had been fighting for their rights against the telecommunication companies and content providers.

“The ministry, as a regulator, should also have produced a solid plan on how to monitor providers and operators so that they can no longer exploit consumers,” he added.

“Instead, the ministry only established a coordination team, consisting of their own representatives, the operators and the providers, with no representation at all coming from the consumers or the police.”

Hundreds of telecommunications consumers have filed complaints at various police command posts, organized by the Jakarta Student Circle that has been specially established to compile cellular phone customers’ complaints against providers and operators.

“In my opinion, the ministry must be willing to enforce a moratorium on premium programs in the telecommunications industry. What has happened so far shows that the state has failed to monitor business conduct within the industry,” David said.

He said that due to the disappointment over the results of the meeting, consumers planned to launch a class action.

According to the ministry’s official release, the meeting mandated the Indonesian Telecommunications Regulatory Body (BRTI) to compile all the data related to consumers’ potential losses due to unauthorized third party programs and to submit them to the National Police and the Jakarta Police for investigation.

The BRTI would also be responsible for closely monitoring the business relationships between content providers and telecommunications operators and, while doing this, the regulatory body would also design an application system that would enable consumers to block premium content should they wish to do so.

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